AFTER HOURS AGREEMENT

When the medical centre is closed, please telephone our after hours medical service: Sydney Medical Service on (02) 8724 6300. After hours serivce visits are made between the hours of 6PM - 8AM weeknights, Saturday midday - 8AM Monday, and 24 hours on Public Holiodays.

​

In the case of an emergency, go straight to the casualty emergency department of the local hospital.

COMMUNICATION/TELEPHONE POLICY

It may be difficult to interupt a doctor when they are consulting. A message will be taken with your contact detaila and conveyed to the doctor electronically. Urgent calls will be taken.

PRIVACY POLICY

If you would like to read more on how we manage patient health information, feel free to download our Privacy Policy.

FEEDBACK

We welcome comments regarding the care that you receive at this practice. Please feel free to speak with your doctor. You may prefer to write to us or use our suggestion box.

​

We are happy to handle your complaint within the practice however, if you wish to take a complaint further, there are several options available including the Health Care Complaints Commission at:

Locked Bag 18

Strawberry Hills NSW 2012

Ph: 1800 043 159 (NSW Toll free) or (02) 9219 7444

Email: hccc@hccc.nsw.gov.au

Website: www.hccc.nsw.gov.au

PRACTICE INFORMATION SHEET

Please feel free to download a copy of our practice information sheet for your perusal. If you have any questions or queries, please feel free to contact us!